Q:What’s your realistic minimum order quantity (MOQ) per style and per colorway for a trial run?
CY Knitwear is a direct source factory specializing in agile, flexible-run custom knitwear for mid-to-high-end European and American markets.
Q:If we send over a tech pack, what’s your standard sample turnaround time, and how much do you charge for proto development?
We support low-threshold, agile test runs with a realistic minimum order quantity (MOQ) of 50 pieces per style.
Q:Are sample fees deductible once we confirm the bulk order?
Upon receiving a complete tech pack, our standard sample turnaround is 7–10 days, with proto fees typically set at 2–3 times the bulk unit price.
Q:Can your in-house technicians match yarn and create custom jacquard or intarsia swatches directly from reference photos?
Proto development fees are 100% credited or refunded directly against the invoice once the bulk order is confirmed.
Q:How many gauge options do your computerized knitting machines handle if we want fine-gauge versus chunky cable knits?
Our in-house technical team is fully equipped to match yarns and develop custom jacquard or intarsia swatches directly from reference photos.
Q:What does your current production floor look like in terms of machine count and monthly output?
We operate 120 advanced imported computerized flat knitting machines, delivering a stable monthly capacity of 30,000 pieces.
Q:What’s your cut-off date to lock in yarn and production slots for a Q4 holiday delivery?
To guarantee on-time delivery for the Western Q4 holiday season, the final cut-off window to secure yarns and production slots is late July to early August.
Q:What is your standard production lead time for a full container load after final lab dip approval?
Following final lab dip approval, our standard production lead time for a full 40HQ container is strictly kept to 30 days.
Q:If an initial drop sells out quickly online, can you fast-track repeat orders on shorter lead times?
For fast-selling online repeats, we can fast-track production using stock-supported yarns to deliver within 15–20 days.
Q:Do you handle everything in-house in Dongguan, or do you sub-contract washing, linking, and finishing?
All processes—from knitting and linking to washing and final QC—are completed 100% in-house at our Dongguan Dalang facility with zero sub-contracting.
Q:Can you supply certified yarns like OEKO-TEX, RWS-certified wool, or GRS recycled blends?
We reliably supply verified yarns with full certifications, including OEKO-TEX, RWS-certified wool, and GRS-certified recycled blends.
Q:Do we have to buy stock yarn colors, or can you custom-dye to our Pantone references without sky-high yarn minimums?
We provide an extensive stock yarn inventory for quick sampling alongside low-minimum custom dyeing matched precisely to your Pantone references.
Q:Do you provide fiber content testing reports and yarn traceability documentation for customs clearance?
We provide comprehensive fiber testing reports and full-chain yarn traceability documentation to ensure smooth customs clearance across Western markets.
Q:How do you control batch-to-batch yarn shrinkage, color fastness, and anti-pilling performance?
Every bulk batch undergoes rigorous pre-production wash and physical testing to ensure shrinkage, color fastness, and anti-pilling performance strictly meet standards.
Q:Can you source specialty yarns like kid mohair, alpaca blends, or organic cotton knits?
We have well-established sourcing and knitting capabilities for specialty fibers, including kid mohair, alpaca blends, and organic cotton.
Q:Is your facility BSCI or SMETA audited, and can you share the latest full audit report?
Our factory is fully BSCI audited, and we can readily share our latest complete official audit report with compliance buyers
Q:Have you passed vendor onboarding audits for major European retailers or US department stores?
We maintain qualified supply-chain credentials for major Western brands and retailers, having passed stringent vendor onboarding compliance audits.
Q:What is your internal QC workflow during inline production, linking, and final needle inspection?
We implement a 4-tier closed-loop QC workflow covering inline knitting inspection, linking checks, wet processing, and final 100% needle detection.
Q:Do you allow third-party inspection agencies like QIMA or SGS on-site prior to final balance payment?
We fully welcome and facilitate on-site third-party inspections by agencies like QIMA or SGS prior to final balance settlement.
Q:Do you have standard child labor, fair wage, and environmental safety protocols in place?
We strictly enforce zero child labor, fair and lawful compensation, and standardized environmental and workplace safety protocols.
Q:Can you quote DDP directly to our warehouse in Los Angeles / Rotterdam, handling US/EU import clearance?
We fully support DDP/DDU shipping directly to warehouses in Los Angeles or Rotterdam, managing full import customs clearance and duties
Q:Are your prices quoted on an FOB Shenzhen basis or EXW factory gate?
Our standard international quotations are based on FOB Shenzhen, with the flexibility to provide EXW or DDP terms upon request.
Q:What payment terms do you offer for the first run—is a 30% deposit with 70% against the Bill of Lading standard for you?
We gladly accept standard international payment terms of a 30% deposit with the 70% balance paid against the copy of the Bill of Lading.
Q:Do you provide pre-ticketing, barcode labeling, polybagging, and custom master carton packing for our 3PL?
We provide full 3PL-compliant packaging services, including custom hangtags, barcode labeling, polybagging, and custom master carton markings.
Q:How do you resolve liability if goods arrive with sizing discrepancies or knitting defects?
We accept full liability for any knitting defects or sizing discrepancies exceeding agreed tolerances, offering expedited replacements, credit notes, or full refunds.
Q:Which US or European brands or specialty boutiques are you currently producing for?
We have long provided proven OEM/ODM manufacturing services for well-known Western IPs, fashion retail chains, and independent designer labels.
Q:Can you courier over a curated selection of your recent seasonal factory swatches and finished garments?
We readily dispatch curated seasonal swatches and showroom garments via international courier for buyers to evaluate handfeel and workmanship.
Q:Do you offer ready-made blank styles from your own showroom that we can private-label?
Our showroom stocks timeless blank styles year-round, enabling clients to private-label directly for rapid restocking and low-MOQ test runs.
Q:Beyond women's knitwear, do you have dedicated lines for men's, kids', or seasonal novelty items like holiday sweaters?
Beyond our core women's knitwear, we operate mature production lines for men's, kids', novelty holiday sweaters, and pet knitwear.
Q:Who handles account management—will we interface with an English-fluent technical merchandiser who reads specs accurately?
Dedicated technical merchandisers with over 20 years of knitwear expertise manage accounts in fluent English, ensuring zero spec misinterpretation.
